Support
Every message reaches a person who works on MerchMesh. There is no ticket maze and no chatbot in front of it.
Contact us
Email contact@merchmesh.eu. We reply within one business day, Monday to Friday. Support is available in English and Polish.
What to include, so we can fix it faster
- Where you were using MerchMesh: the Canva app or the web app.
- What you expected to happen, and what happened instead.
- The product photo you uploaded, if the problem is about a generated image.
- A screenshot of the screen where it went wrong.
- Your account email, so we can find the session in our logs.
You never need to send us a password. We will never ask for one.
Common questions
The generated images do not look like my product
Start from a photo where the whole product is visible, in focus and not cropped at the edges. Even light and a plain surface help more than a high-resolution camera. If it still looks wrong, send us the photo and we will look at the generation.
A detail in the copy is wrong
MerchMesh only uses details you confirmed, so a wrong detail usually means it was confirmed with a typo. Edit it in the confirmation step and rebuild. If text appeared that you never confirmed, that is a bug and we want to hear about it.
Can I edit what MerchMesh produces?
Yes. Everything opens as an editable Canva design. Text, images, colours, fonts and layout can all be changed before you export or publish, and nothing is flattened.
Can I use the images commercially?
Yes. The rights we hold in what MerchMesh generates for you are assigned to you — see section 6 of the Terms of Service.
How do I delete my data?
Write to contact@merchmesh.eu and tell us which Canva account or Shopify store you use MerchMesh with. We delete your data within 30 days and confirm when it is done. The Privacy Policy sets out what is kept and for how long.
How do I cancel a paid plan?
At any time from Manage subscription in the MerchMesh app, or, if you pay through Shopify, from the apps section of your Shopify admin. You keep access until the end of the period you have already paid for.
Reporting a security issue
If you think you have found a vulnerability, write to contact@merchmesh.eu with the subject line SECURITY. Please give us a reasonable chance to fix it before you disclose it publicly. We will confirm receipt within one business day.